We can only offer refunds or exchanges on faulty goods, or where we have sent an item that doesn’t match your order. This does not include items that were mistakenly ordered in the wrong size, colour or cut for example.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase and images of your faulty or mis-sent item – please reference your confirmation or invoice number send to the email below.
Customised Printed Product
Items with custom printing cannot be refunded or exchanged unless the product is assessed and determined to be faulty, not for change of size or mind under any circumstance.
Exchanges (if applicable)
We only replace items if they are defective or damaged prior to you receiving your goods. If you need to exchange it for the same item, please send us an email at pathways@prideperformance.com.au
